Customer Service Executive

An exciting opportunity has arisen to join our client, a leading organisation, in Marlow.

Fantastic benefits, lovely working hours - 9am - 5pm Mon to Fri, plus 25 days holiday and private medical.

We are looking for someone confident, customer focused and enthusiastic with order processing experience/Customer Service experience and knowledge of how to use a CRM.

HYBRID WORKING - 2 days at home and 3 in the office!

Duties include

• Deal directly with customers either by telephone or email
• Manage all customer orders
• Handle and respond efficiently to all general and order specific customer enquiries
• Provide pricing and delivery information
• Obtain and evaluate all relevant information to handle product and service enquiries
• Log details of enquiries, comments and complaints and details of actions taken
• Provide feedback on the efficiency of the Customer Service process and areas of improvement
• Communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support

Skills/Experience

• Excellent data entry, typing and analytical skills
• Excellent telephone manner
• Ability to communicate clearly and accurately at all levels
• Strong Ms Office Skills
• Excellent time management and goal orientated focus
• SAP knowledge is preferable
• Sales order processing experience essential

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.