Customer Service Executive

Job Description

Customer Service Executive

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Location: Nuneaton

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Salary: £21,500

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Hours: Mon - Fri 9am - 5pm or 10am - 6pm and 1 in 4 Saturdays. (37 hours)

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We are looking for someone extra special to join this forward-thinking, friendly bunch who are committed to building a fabulous company with brilliant people in Nuneaton.

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This is a Customer Service role with a difference, you will ensure that the customers journey is happy from order to aftercare!

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If you want to be part of a business that are obsessed with setting people up to succeed, you have the ability to problem solve and think on your feet and willing to go the extra mile, above and beyond for every single customer then read on.

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If you are interested in joining you can expect;

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• You will have a strong 4 week training process to make sure you are conversation ready.
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Some of what the job involves:

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• You will help and support a channel specific team, dealing with all manner of enquiries and complaints, carry out daily admin tasks, and communicating to a high standard with customers over the phone and by email.
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• Liaise effectively with all other departments within Loaf and proactively improve the overall customer experience, and owning the journey.
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• You will assist customers via the phone or email, always ensuring that you are liaising and communicating with relevant departments through this process.
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• Informing customers of any product delays and handling queries and offering solutions.
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• Dealing with delivery failures and offering customers immediate solutions and advice in these instances.
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• Working closely with the delivery team ensuring that you are offering solutions within set guidelines - understanding the logistic challenges presented and how this might affect the company and the customer.
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• Resolve all customer questions and queries via phone and email.
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• Ensure that you always have excellent product knowledge - visit our Shacks as many times as you can!
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• Take the initiative to deliver beyond the expectations set for your role, always striving to go above and beyond for the customer and your team.
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So if you have;

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• Previous experience working in a Customer Services role ideally in a call centre, working in a fast-paced busy team in an office environment.
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• Excellent listening, verbal, and written communication skills with a calm and patient approach
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• A team player - work well with other team members and be a fully participating team member.
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• Good Microsoft Office skills
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• Experienced in high volume calls and emails
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Look at these benefits:

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• 25 days. Increasing by 1 day each year for 3 years so max 28. Plus, bank holidays.
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• Staff discount 45%
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• Friends and Family discount 15%
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• EAP programme through The Retail Trust
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• Cycle to Work scheme
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• Medicash - healthcare cash plan
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• Death in Service - 4x annual salary
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• Westfield discount card
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• 15% off Bloom and Wild
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• Half day Xmas shopping day plus a voucher
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• Refer a friend
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If this sounds like the perfect role for you, apply now!

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#wecansolvit