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SalaryCustomer Service Executive
Near Witney
£22,900pa plus Bonus
- 25 days holiday + bank holidays
- 8:30am to 5pm with an early finish on a Friday
- Employer matched pension scheme
- Wellbeing scheme
- Employee discount platform
- Training and development
The Burford Recruitment Company are excited to be working with a well-established and highly successful manufacturing company located on the outskirts of Witney, who are seeking a Customer Service Executive to join their busy team.
The main purpose of this role is to provide exceptional Customer Service to all customers, encompassing a good understanding of their needs, and processing their requirements with speed and accuracy.
Responsibilities
- Process orders received via email and the ordering system
- Answer telephone calls and deal with customer queries efficiently
- Promote and cross sell products
- Give customers technical information on products confidently
- Handle complaints and disputes professionally and aim the resolve the situation amicably
- Develop a good working relationship with internal departments
- Think “outside the box” and offer achievable solutions to problems
Skills and attributes required
- Previous administration or Customer Service experience
- Have a pleasant and friendly style
- Excellent attention to detail
- Ability to multitask
- Accurate with an eye for detail
- Be a team player
- Have your own transport
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Tagged as: Administration, Customer Service, Customer support, Office Assistant
