Customer Support Executive

Position Summary

Purdicom is an exciting, fast-growing technology company based in Oxfordshire. We are a value-added distributor acting as a supply chain partner to many well-established vendors and brands. We supply enterprise-level Wi-Fi, Point-to-Point, and security technologies to a very hungry market. The products and services we sell are always in high demand.

We are a privately owned, award-winning business that has become a recognised leader in its industry - and much like the industry itself, our company has been in continual rapid growth since its inception in 2005. Our headquarters are situated in the most beautiful of surroundings, with the offices set within a series of modern barn conversions right in the heart of the Oxfordshire countryside.

We are looking for a Customer Support Executive to join us. You will be responsible for supporting and assisting on a day-to-day basis and helping the Account Managers grow thier business. The Customer Support Executive will form part of the Customer Support team that will also assist with all related tasks.

Principal Duties

• Dealing with all aspects of customer services - Incoming emails & calls
• Providing customer ETA on orders and general strong communication to customers.
• Entering/approving/shipping Sales orders within our CRM
• Entering Prospect client's details onto the in-house database
• Sending software and order confirmations to customers
• Assisting with Demo Kit requests and orders
• Liaising with stock controller for stock queries
• Taking part in product training and keeping up to date with new products
• Order Processing and ensuring orders are correct before shipment.

Knowledge & Skill Requirements

• Customer focused
• Experience of using a CRM
• Strong communication skills with multiple internal departments
• Excellent accuracy and attention to detail
• Ability to listen and articulate effectively
• Experience and understanding of Microsoft Office
• To gradually learn and amass knowledge and a detailed understanding of Sales
• Must be a problem solver and able to work under own initiative.
• Needs to be content to work in a semi-rural environment
• To converse with all customers and the people throughout the organisation across all levels.

Working Conditions

Must have a clean driving license and own car due to rural location.

Benefits

• Work From Home Fridays
• Laptop
• Learning and Development Plan
• Purdicom Pathway Training Platform
• Motivosity Reward and Recognition system
• On-Site Gym
• On Site Subsidised Café
• Purdi Perk Vouchers
• Pool table/ Batak/Table Football
• 25 days holiday
• 2 Well Being days
• Birthday Bonus
• Anniversary Bonus
• Pension Scheme
• Medical Scheme
• Sick Pay
• Life Insurance 4 x salary
• Free Parking