Customer Support Executive

Do you have experience Customer Service?

Are you looking for a new challenge in a brilliant team on a full-time basis?

We have registered an amazing opportunity working for this busy organisation within their fun and vibrant Customer Service team.

Role: Customer Support Executive

Salary: £25,000 Per Annum with £2,000 Commission

Location: Wantage, Oxfordshire

Hours: 08:30 - 17:30 (Fridays are a remote working day)

You will be responsible for supporting and assisting on a day-to-day basis and helping the Account Managers grow their business. The Customer Support Executive will form part of the Customer Support team that will also assist with all related tasks.

Customer Support Executive Responsibilities

• Dealing with all aspects of customer services - Incoming emails & calls
• Providing customer ETA on orders and general strong communication to customers.
• Entering/approving/shipping Sales orders within our CRM
• Entering Prospect client's details onto the in-house database
• Sending software and order confirmations to customers
• Assisting with Demo Kit requests and orders
• Liaising with stock controller for stock queries
• Taking part in product training and keeping up to date with new products
• Order Processing and ensuring orders are correct before shipment.

Customer Support Executive Requirements

• Customer focused.
• Experience of using a CRM
• Strong communication skills with multiple internal departments
• Excellent accuracy and attention to detail
• Ability to listen and articulate effectively.
• Experience and understanding of Microsoft Office
• To gradually learn and amass knowledge and a detailed understanding of Sales.
• Must be a problem solver and able to work under own initiative.
• Needs to be content to work in a semi-rural environment.
• To converse with all customers and the people throughout the organisation across all levels.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.