Customer Service Lead

Customer Service Lead
Job Introduction
We make careers happen!
Sodexo are seeking a Customer Service Lead at Luton LU1 3LU to join our team. You will oversee the daily operations of our Customer Service team, ensuring excellent service standards and driven customer satisfaction. Customer Service Lead will act as a liaison between the Customer Service team and other departments, and will be responsible for training and developing team members.
You belong in a team where you can act with purpose and thrive in your own way!
  What you’ll do:
Supervise and support the daily operations of the Customer Service team.
Handle customer enquiries and resolve any issues in a timely manner
Train, develop and mentor Customer Service representatives
Develop and implement Customer Service policies and procedures
Analyse customer feedback
Collaborate with other departments to ensure a seamless service delivery
What you bring: 
Proven experience in a Customer Service Leadership role
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Proficient in Microsoft Office Suite
Ability to motivate and lead a tea,
What we offer: 
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a 24hr virtual GP Service
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
Save for your future by becoming a member of the Mercer Aspire Pension Plan
Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Ready to be part of something greater? Friendly Customers. Vibrant communities. Exciting Careers.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Package Description
A role where you'll love what you do!
Customer Service Lead
Monday -Friday 7.30-16:30
40 Hours per week
£14 per hour + Sodexo Benefits?
Free parking
20% discount for food
Access to public transport
About the Company
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Click here to read more about what we do to promote an inclusive culture.