Customer Service Manager

Knowle Gate Care Home located in Solihull is currently recruiting for an enthusiastic, sales-orientated team player to join us as Customer Service Manager.  This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to prospective new residents and their families, and undertaking various marketing and sales activities.    

Your job is to guide our new customers through their journey into care with us, from the very first contact with the home, through to staying in touch calls, showrounds of the home and supporting new residents to settle into their environment.  This is a job where you can really make a difference to a family at what is often an anxious time.  The role demands a high attention to detail by keeping your enquiries up to date.  You will also love getting out and about and building relationships with your local community and finding ways to raise the profile of the home, always looking to demonstrate our values of being Proud, Supportive and Caring.

• £30,000 per annum
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing 
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• CQC outcome bonus
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• A comprehensive and supportive induction programme to ensure confidence and competence

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards