Customer Service Manager

Job Description Summary
Why we come to work:
GE Vernova's Solar & Storage Solutions business provides technologies in solar energy, battery energy storage, and power plant controls to drive dispatchable and reliable renewable energy solutions and to help with the transition to a cleaner energy future.
As a member of our company, you'll be at the forefront of the clean energy revolution, helping to develop and deploy sustainable energy solutions that will positively impact our environment and communities. Our team is dedicated to making a difference and creating a more sustainable future for all. We foster a dynamic and inclusive work environment where everyone is valued and can thrive. As a seasoned professional , we invite you to join our team and be a part of a company that is making a real difference in the world.
Job Description
Job Description
POSITION OVERVIEW:
The Customer Service Manager will lead CUSTOMER SERVICE management and fleet management processes, and report to the EMEA Regional Projects and Services Leader , of the GE Vernova Solar and Storage Solutions business.
RESPONSIBILITIES:

• Manage storage (BESS) and solar power segment customers, including warranty obligations, service agreements, and spare parts and services orders.
• Drive customer satisfaction trough effective communication and order. management, contract compliance, and meeting expectations with respect to safety, quality, and delivery.
• Meet GE business expectations by managing orders plans, safety, quality, schedule, cost, margin, cash flow, and risks. Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE.
• Collaborate with internal GE functions and business entities to manage service orders and activities.
• Protect GE's reputation and technology in the market place.
• Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics.

QUALIFICATIONS:

• Minimum Bachelor's degree (Engineering preferred) OR minimum of 5 years of field service experience
• Minimum 3 years of customer management experience (GE experience preferred)
• Fluent in the English language; oral and written, technical and commercial
• Proven track record of leading multi-cultural teams
• Strong interpersonal and influence skills
• Position is work from home" and based in UK and up to 30% travel is required

DESIRED:

• Storage or solar power plant sales, design, procurement, construction, operations, maintenance, and/or service experience
• Strong fundamental working knowledge GE solar and storage product sales, manufacturing, testing, and service processes
• Prior continuous improvement lean experience

Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position