Customer Service Officer

The Staffing Network is a labour provider across the UK and we are working in a partnership with a market leading company who are looking for a Customer Service Officer

Monday to Friday - Start time range between 08:00am and 09:00am to 17:00-18:00 Required to work 1 weekend in 3

Pay rate: £11.44 p/h

The role involves:

• Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner
• Provide excellent Customer Service by answering customer inquiries and resolving issues promptly and efficiently.
• Ensures transactions are completed in line with departmental KPIs.
• Captures customer or internal non-conformances on the relevant system, ensuring non-conformances are kept up to date with the most recent information.
• Knowledge the customer orders & process the orders accordingly.
• Liaise with the customer regarding collections dates & times.
• Advise the customer regarding any shortages or discrepancies when the order is input on the system.
• Book Transport on behalf of the customer if is required.
• Process returns / rejections.
• Handle a high volume of incoming calls and emails from customers.
• Analyse customer needs and recommend appropriate products or services.
• Maintain accurate and detailed records of customer interactions and transactions.

Experience:

• Previous experience in simillar role is preferred.
• Strong communication skills, both verbal and written.
• Strong IT knowlage
• Excellent problem-solving skills
• Ability to handle difficult or irate customers with professionalism and empathy.
• Proficient in using computer systems and software applications.

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking

Schedule:

• 10 hour shift
• 12hour shift
• Day shift
• Weekend availability

Please note that this position requires availability to work flexible hours, and weekends.