Customer Service - Product Specialist

Role Overview
You will be responsible for the installation and training of our products to our varying customer bases, and providing exceptional pre- and post-sale service to ensure our customers maximise the value and efficiency
of our products. A key component of the team's purpose is to use their engaging personality to inspire and excite customers and colleagues about the features and benefits of our latest products, technology, and
innovations.
Key Responsibilities and Accountabilities:
• Work in conjunction with the Logistics and Key Account Management teams in the installation,
asset management and training of our products at customer sites
• Conduct comprehensive product demonstrations for customers to showcase the features,
benefits, and functionality of our products
• Identify opportunities for upselling and cross-selling based on customer needs and feedback,
and effectively communicate these opportunities to the Key Account Managers
• Develop a strong understanding of our products, including their technical
specifications/capabilities
• Act as a trusted advisor to customers, offering expert guidance and support to help them solve
cleaning challenges and achieve their operational goals
• Work with the company s internal system in updating job progress via tablet
• Sort equipment to be delivered according to correct delivery note
• Document customer interactions, product feedback, and any issues or concerns raised, and
communicate this information to the appropriate teams for resolution
SERVICE
THROUGH
INNOVATION
Experience and Skills:
• Full UK Manual Driving Licence, and willingness to travel extensively in the UK
• Proven experience in a customer-facing role, ideally within the industrial equipment or technical
product industry
• Excellent communication and presentation skills, with the ability to convey complex technical
information in a clear and concise manner
• The ability to effectively engage with customers, build relationships, and identify opportunities
for additional sales
• Self-motivated with the ability to work independently and manage a flexible schedule to
accommodate customer visits and travel requirements
• Strong organisational skills and attention to detail to ensure accurate documentation and
follow-up on customer interactions
• A positive attitude, adaptability, and a willingness to learn and embrace new technologies and
product innovations
• IT literate, with technical ability to work with cutting edge technology
• Ability to lift and carry heavy items, as required by the job
• Reliable and punctual
• Flexibility to work early mornings, evenings or extended hours as needed