Company

MaximusSee more

addressAddressOxford, Oxfordshire
type Form of workFull time
salary Salary£21255.0 - 21255.0 Per year
CategoryCustomer Service

Job description

Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The role of a Customer Service Representative is to co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and Customer Service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
  • Fully manage each day's appointment sessions
  • Carry out reminder calls to customers for appointments
  • Monitor session progress and backfill appointments where necessary
  • Identify additional support with other sites where necessary in management of the appointment session
  • Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
  • Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
  • Arrange travel for customers who require assistance in getting to their appointment
  • Provide a professional outstanding service to customers in line with CHDA vision and values
  • Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
  • Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
  • Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
  • Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
  • Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
  • Co-ordinate incoming and outgoing post, ensuring all files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
  • Carry out stop and searches for any missing customer files
  • Update records accurately using in house computer system
  • Provide cover at other sites on occasion
  • General administrative duties
  • Daily test of Solo Protect device, designed to protect employees
  • Regularly test of panic alarms designed, to protect employees
  • Regular WIP checks (Fortnightly)
  • Maintain and order stationary, including keeping all reception leaflets and information up to date
  • Prepare and distribute confidential customer documentation securely across different teams within CHDA
  • Arrange and set up additional equipment for Health Care Practitioners.
Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder.
Qualifications & Experience
  • Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
  • IT literate, with good Microsoft Office skills
  • Experience in dealing with both internal and external stakeholders (preferred not essential)
  • Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems.
Individual Competencies
  • Demonstrable experience in an administrative or Customer Service position
  • Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
  • Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
  • Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
  • Able to demonstrate prioritisation skills when multi-tasking
  • Ability to deliver work to set targets and specified standards
  • Self motivated: Ability to work unsupervised and use own initiative
  • Ability to remain calm in difficult situations
  • A positive enthusiastic approach to solving problems
  • Pr
Refer code: 2887872. Maximus - The previous day - 2024-02-28 04:22

Maximus

Oxford, Oxfordshire
Popular Customer Service Representative jobs in top cities
Jobs feed

Buyer - Manufacturing

Revorec Recruitment Solutions

Sheffield, South Yorkshire

£30,000 - £40,000/annum

Elevator Tester

Stannah

M60 7RA

Health & Safety Apprenticeship

Rencol

Bristol, England

Aftercare Manager

Ljb Recruit

London, England

£55,000 - £60,000/annum Competitive Package

Process Improvement Consultant

Margaret Hodge Recruitment

Glasgow, Glasgow City

£35,000 - £45,000/annum + Benefits

Photocopier/ Printer Engineer

Rise Technical Recruitment

Manchester, Greater Manchester

£26,000 - £30,000/annum

Principal Planner

Penguin Recruitment

Leeds, West Yorkshire

£45,000 - £60,000/annum

Commercial Consultant Rail

Coyle Personnel

London, England

Power Press Setter

Involve Recruitment

Tipton, West Midlands

£30,000/annum

BI Developer

Adria Solutions Ltd

Manchester, Greater Manchester

£40,000 - £50,000/annum

Share jobs with friends

Internal Sales Representative

Adecco

Competitive

Oxfordshire, England

3 days ago - seen

Customer Service Representative (Night Shift)

Airport Cars Gatwick

£12.50 an hour

Crawley, Oxfordshire

3 weeks ago - seen

Inside Sales Representative - Life Science

Taylorollinson Ltd

£45,000 - £55,000 per annum, negotiable, OTE

Oxfordshire, England

a month ago - seen

Sales Development Representative

Vicon

Permanent, Full-time

Yarnton, Oxfordshire

2 months ago - seen

Senior Customer Services Representative

Cpi Selection

26000.00 - 28000.00 GBP Annual

Oxfordshire, England

2 months ago - seen

Customer Service Representative

Psychology Tools Limited

24000.00 - 32000.00 GBP Annual + dependent on skills and experience.

Oxfordshire, England

2 months ago - seen

Customer Service Representative - Clinical

Selexa Consulting Ltd

£25,000 - £35,000/annum

Oxford, Oxfordshire

2 months ago - seen

Scientific Technical Support Representative

Stem Graduates

Competitive salary

Oxfordshire, England

2 months ago - seen

Software Sales Representative - Solid Edge

Emixa

Eynsham, Oxfordshire

2 months ago - seen

Customer Service Representative

Crc Recruitment Ltd

24000.00 - 26000.00 GBP Annual

Oxfordshire, England

3 months ago - seen

Customer Service Representative

Maximus Uk

Oxfordshire, England

3 months ago - seen

Sales Development Representative

Nielseniq

not provided

Oxford, Oxfordshire

3 months ago - seen

Tele Sales Representative

Planet Recruitment

20000.00 - 20000.00 GBP Annual + Holiday, Pension

Witney, Oxfordshire

4 months ago - seen

Sales Representative

Safestyle

£70,000

Thame, Oxfordshire

4 months ago - seen

Part Sales Representative

Select Recruitment Specialists Ltd

£21,000 - 32,000 - Annum

Kidlington, Oxfordshire

4 months ago - seen

Customer Sales Representative

CANCER RESEARCH UK

Up to £23,750 per annum

Oxfordshire, England

4 months ago - seen

Part Sales Representative

Select Recruitment Specialists

Extensive list

Kidlington, Oxfordshire

4 months ago - seen

Inside Sales Representative (Italian-Speaking)

Taylorollinson

Oxford, Oxfordshire

5 months ago - seen