Customer Service Representative

Time Appointments are delighted to be working with one of Suffolk’s leading road hauliers, a family-owned business, that are looking for a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to begin their career within a fantastic company with the opportunity of professional development and progression!

Role Overview:

· Producing customers KPI’s and distribute them accordingly.

· Ensuring deliveries are being made to time.

· Answering phones/emails.

· Handling customer claims, acting as a mediator between customer and pallet network.

· Ensure customer POD’s are gathered and on systems within 5 days of delivery.

· Inputting jobs onto various systems, also integration of certain customers CSV files.

· Booking in consignments.

· Monitoring daily discrep reports.

Skills & Experience:

· Previous Customer Service experience

· Office-based experience is desirable

· Good standard of education

· Working knowledge of Microsoft Suite including Excel and Word

· Good phone manner

· Ability to remain calm under pressure

Benefits:

· Company events

· Pension Scheme

· On-site parking

· Profit sharing

· Referral programme