Customer Service Representative

Seven Resourcing are currently recruiting for a Customer Service Representative to start a new role in Denbighshire

You will deliver first class Customer Service by providing information, advice guidance and support to Denbighshire residents as part of the delivery of a new council service - using the most appropriate system/method to meet their needs.

This is an interim role initially for 4 months with the view of extending.

Responsibilities:

Act on behalf of customers (using multiple access channels to include phone, face to face, electronic, social media) to ensure that their applications, reports and requests for information and services are acknowledged, and progressed using the relevant services policies and processes.

Answer enquiries and complaints promptly and courteously, applying excellent Customer Service skills and behaviours as appropriate, to the satisfaction of the enquirer.

Deliver first point of contact resolution or where appropriate, signposting customers to the right person/department every time

Applicant Requirements:

Experience: Experience of working within a busy Customer Service environment.

Qualifications: Educated to a minimum of GCSE standard (including English) or equivalent.

Compliance: Right to Work in the UK

Hours: 37 hours a week, 8:30 - 5pm Monday to Friday

Working with Seven Social Care:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

Seven is the recruitment service that guarantees experienced, qualified, and available staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of social care; including Children and Adults, Mental Health, Substance Misuse, Community, Support Work and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity, and attention to detail.

Refer a friend, family member or colleague for £250

If you're not the perfect match for this role, but you know someone who is, help them find their dream job by referring them to Seven Social Care. As a little 'thank you' from us, you will receive £250 for every referral that is successfully placed into a new role.

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