Customer Service Representative

EQUANS is looking for a Customer Service Advisor to join our team based at Wyvern House, Winsford on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary £23,400 per annum and benefits package.

You will work as part of a multi-functional integrated team, making and receiving enquiries by telephone, e-mail and other contact methods, primarily based at the Qwest Services’ Contact Centre in Winsford, Cheshire, (Qwest is a Joint Venture Company working with Cheshire West and Chester Council). Taking appropriate action to provide an efficient and effective customer experience and act as an intermediary between the customer and service areas.

A modern Company requires a modern approach in the way we serve our customers and we are constantly looking for the brightest talent to help make a positive difference. The position will be responsible primarily (but not exclusively) for handling incoming contacts to ensure residents are able to access Council services and provide information to residents. We are looking for individuals who will buy in to Qwest’s ethos of working hard, in a safe and caring environment, whilst becoming part of a friendly team that is focussed on providing fantastic service and proving added value to the local community.

What will you deliver?

• Provide information, advice and services to residents on behalf of Qwest Services and Cheshire West & Chester Council
• Efficiently and effectively use information technology including a Customer Relationship Management system, MS office applications, call centre technology and the internet as well as shape its development in order to record and maintain an electronic record of customer details and their service requests
• Provide information, advice on services of the council, external agencies and organisations
• Take responsibility for resolving queries or completing action arising from customer enquiries to act as an advocate on behalf of the customer
• Work as part of the Customer Services Team to provide a cohesive service to the customer.

What can we offer you?

On offer is a salary of £23,400 per annum and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

• Essential: Functional Maths and English, Confident Microsoft Office user
• Excellent communication skills with the ability to effectively engage with customers and colleagues
• A great combination of empathy and resilience
• Experience of working in a fast paced Contact Centre with the experience of multi-channel contacts
• Excellent attention to detail
• A desire to provide a fantastic service to our residents.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

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