Address
Form of work
SalaryCustomer Service Representative
Duration: 6 Month
Location: Whitley, Coventry
£22.15 per hour Inside IR35 - Umbrella Rate
Position Description:
- You'll be responding to clients enquiries and complaints on our exciting vehicle line up and products.
- You will also be introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience.
- You'll also be part of a large team, working in a fast paced and energetic environment, managing your own case workload on a day to day basis, meeting tight deadlines, with minimal supervision from your Team Leader.
- You'll also be responsible for: Manage customer, Retailer and third party contact (telephone/e-mail/digital/letter) taking ownership through to final closure
Skills Required:
· Customer service
· Computer-literate Timekeeping
Experience Required:
- Strong stakeholder negotiation skills
- Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
- Results orientated with a determination to make things happen
- Clear demonstration of a Customer First mind-set in everything you do
- Ability to identify opportunities for improvements and implement change
- Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
- Ability to understand, interpret and action improvements
- Strong decision making and problem solving skills Ability to make quick and competent decisions
Experience Preferred:
· Call Centre experience
Additional Information :
- 2/4 week initial training is on site in Coventry.
- After this period, providing the business is happy with performance the candidate can work remotely 3 days a week.
- The two office days are Tuesday and Wednesday - subject to change.
- Shifts are on a rotation, 1 week Mon-Fri 8:00 - 16:30, next week Mon-Fri 8:30-17:00
- Hybrid Working Subject To change on business needs, currently Tuesday and Wednesday are our office days
Excellent Opportunity with immediate starts available,
Job Type: Full-time
Salary: £22.15 per hour
Expected hours: 40 per week
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
