Customer Service Representative French & Spanish

My well known client based in Watford is looking for a French Speaking Customer Service Representative with an additional Language preferrable. 

Hours of work: 37.5 per week, Monday to Friday 8 to 4 pm with 30 minutes lunch break - 50% Hybrid Working

£25.5K to £27K based upon skills and experience

To be responsible for managing the order entry to cash process and delivering outstanding Customer Service to a range of  Commercial key accounts, whilst following approved SOX compliant internal processes. 

Key Responsibilities 

• To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
• To respond effectively to queries relating to customer orders and deliveries
• To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
• To resolve customer complaints and invoice queries
• To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
• To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner
• To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• To implement process improvements which will improve operational effectiveness and enhance profitability
• To ensure that customer account records are kept up to date for audit purposes
• To identify and resolve with the data management team any master data errors affecting the OTC process
• To provide support for other members of the team

Skills and Experience 

•         Familiar with electronic communication and workflows (lotus notes, databases, etc)
•         PC skills – competent on Lotus Notes, Excel, Word and Powerpoint
•         SAP experience would be an advantage