Address
Form of work
Salary We are holding an *Open Day this Wednesday at 11:30 - 13:30*. If you would be interested in attending our face to face Open Day. Please apply to the role and we can reach out with all information required for the day.
*Disclaimer*: Applicants who have applied via link and spoken to our inhouse team are permitted to attend.
*Role & Responsibilities*
* Providing customer support via telephone, email, chat & other methods (dependant on experience, training & business requirements)
* Ensuring a high level of Customer Service to our candidates & clients.
* Resolving customer queries on a first contact resolution basis.
* Where first contact resolution isn’t possible, ensuring that you follow relevant escalation procedures.
* Following your assigned daily schedules and tasks.
* Taking part in in motivational activities.
* Using and implementing feedback given during monitoring and coaching sessions.
* Ensuring data security and upholding GDPR regulations.
* Achieving all individual KPIs including (but not limited to) AHT, QA, PPH
*The Person:*
* Who is passionate about delivering outstanding Customer Service.
* Who has excellent verbal and written communication skills.
* With high levels of accuracy and an attention to detail in the work that you do.
* Who is punctual and conscientious and takes pride in coming to work and coming to work on time.
*Essential Criteria:*
* Minimum 6 months’ Customer Service experience
* Professional telephone etiquette.
*Desirable Criteria:*
* 6 months’ contact centre experience dealing with customer queries via phone.
*Hours of Work:*
* 40 hour per week
* Rotational shift patterns between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (1 In 3 Weekends).
* Permanent contract
*Selection Process:*
* Competency based Interview
* Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks
*HCL_BSERV*
Job Type: Full-time
Salary: £11.00 per hour
Expected hours: 40 per week
Benefits:
* Referral programme
Schedule:
* 8 hour shift
* Day shift
Experience:
* Customer Service: 1 year (preferred)
Licence/Certification:
* Right To Work in The UK (required)
Work Location: In person
Reference ID: PEARBELF23
