Customer Service Representative (Belfast, Omagh, London)

About us

Hamilton Robson is a leading AV company that specialises in providing audio and visual solutions to clients across various locations, operating from multiple Offices Globally (Belfast, Omagh, Dublin, London, Singapore & New York). The successful candidate will have a flexible approach to work and be able to manage their time efficiently to ensure that all tasks are completed to a high standard. Due to global expansion, Hamilton Robson is seeking an experienced Customer Services Representative

Job Overview:

We are flexible in terms of loaction for the ideal candidate to work from any of our offices in Belfast, Omagh or London).

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional Customer Service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our valued customers.

We are looking for a candidate that has immaculate Customer Service manner. Has ability to manage multiple clients and is confident in situations where clients can be demanding. You will need strong organisational, administration(report writing) and IT computer skills. As the candidate develops in this role they will also get the opportunity to be part of sales to the clients they are tasked with managing (Training will be provided).

Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Provide accurate information about products, services, and company policies

- Assist customers with order placement, tracking, and returns

- Resolve customer complaints or issues with patience and empathy

- Maintain customer records by updating account information and interactions

- Collaborate with other departments to ensure prompt resolution of customer tickets raised.

- Perform data entry via out internal IT Helpdesk and maintain accurate records of customer interactions.

- Produce monthly reports for each client and submit to senior management for review prior to issuing.

Experience:

- Previous experience in Customer Service or a related field is preferred. Audio-Visual Experience is not a requirement.

- Excellent verbal and written communication skills in English

- Bilingual or multilingual abilities are a plus

- Proficient in using computer systems and software applications

- Strong phone etiquette and active listening skills

- Ability to analyze customer needs and provide appropriate solutions

- Ability to work well under pressure in a fast-paced environment

If you are a motivated individual with a passion for delivering exceptional Customer Service, we would love to hear from you. Apply today to join our dynamic team of Customer Service Representatives.

Job Type: Full-time

Salary: £20,000.00-£35,000.00 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Tips

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer Service: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Expected start date: 01/05/2024