Address
Form of work
SalaryWho We Are
LoveJunk's mission is to make rubbish clearance cheaper, faster and more sustainable. On-demand waste removal is an inefficient and largely unloved market. Customers regularly overpay, collectors drive unnecessary miles, perfectly usable items end up destroyed, and fly tipping continues. We’re using technology and marketplace dynamics to change this. To provide people with a safe and simple solution to dispose of their unwanted stuff for the least economic and environmental cost possible.
The Role & Future
We are now looking for a bright, ambitious person to join us in a role that will involve working in our Customer Service team handling new enquiries, liaising with suppliers and project managing more complex collections whilst learning the business and industry.
The role will be challenging, busy and varied but hopefully fun at the same time.
Requirements
- Excellent spoken & written communication skills – with fluent, idiomatic English
- Natural empathy and an outgoing, friendly personality
- Comfortable with IT and software
- An organized, self-starter with a genuine interest in business
- Strong problem solving skills
Responsibilities
- Partner with customers to effectively resolve issues through phone, and email
- Answer how-to questions and help customers navigate the LoveJunk Platform
- Collaborate with other teams (product, ops) to maximise customer satisfaction
- Create and maintain up to date help documentation and articles
- Ability to take on small administration duties (eg onboarding, re-engagement calls)
What We Can Offer
- Immediate start date
- Casual dress
- Company events
- Cycle to work scheme
- Pension
- 24 days holiday
- Modern offices (Putney SW15) with fully remote or hybrid working options available
- Bupa healthcare
- Access to high street discounts via HR platform
- Starting salary of £25k - £27.5k dependent on location/experience
Schedule: Monday to Friday 08:30 – 17:30
LoveJunk is an equal opportunities employer, which means that the company is committed to a policy of treating all employees and job applicants equally.
The company does not discriminate against any employee or job applicant on the grounds of (including but not limited to) their race or colour, nationality, national or ethnic origin, sex, marital status, religion, sexual orientation, or disability
Job Type: Full-time
Pay: £25,000.00-£27,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Why do you think you'd be a good fit for the role?
Education:
- Bachelor's (required)
Experience:
- Saas/ Technology company: 1 year (required)
- first line Customer Service: 1 year (required)
Language:
- English (proficiently) (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London
