Customer Service & Sales Adviser

• Insurance role with full training + development + progression opportunities


• Monday-Friday 9am-5pm. No weekends!


• Based in our newly refurbished Bearsden office

As an NFU Mutual Customer Service & Sales Advisor you’ll be the backbone of the team in our Bearsden Agency where you’ll deliver the best possible Customer Service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous development.

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Service & Sales Advisor you’ll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be fully trained before promoting and selling NFU Mutual products and services that meet our customers needs.

As part of our new thriving and vibrant team, you’ll handle a wide range of customer queries within the agency with a view to delivering maximum profitable growth. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, processing renewals as well as providing quotations - all whilst building long-lasting customer relationships. We’ll provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly. 

Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.

This role is subject to the requirements of the Insurance Distribution Directive. Role holders will be required to evidence ongoing relevant continuous professional development, along with re-screening to evidence that Good Repute standards are maintained. Further information can be found in the FCA Handbook.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Whatever your background, you’re enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with customers and colleagues alike. You’re patient and reassuring, and always willing to go at the customers’ pace. You’ll make our insurance customers feel comfortable, whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. To join our team, you will have:

• Experience working with a Customer Service environment


• Experience of working within a regulated environment would be desirable however not essential as we will provide you with all of the training you need to be successful within this role

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

• Salary up to £23,000 depending on experience


• 25 days annual leave plus bank holidays


• Auto enrolment in to pension scheme (3% employer contribution)


• Full training and insurance licensing provided with progression opportunities available