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SalaryJob Title: Customer Services Specialist - Savings
Location: Chester, 5 days a week (After probation passed 4 days office 1 day from home)
Salary: up to circa 27,000
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
- 25 days of holiday with Public holidays on top
- Private medical care
- 24-hour Employee assistance programme
- Life Assurance
- Pension
- Health and wellbeing support officer on-site with dietary and nutritional advice
- Cycle to work scheme
- Share Options (after successful passing of probation)
- Enhanced Maternity and Paternity Pay
- Optical support 25 towards standard eye tests and 60 for employees needing prescription glasses or contact lenses
- Regular events to celebrate milestones including themed parties with live music, DJs, food and drink
About the position of Customer Services Specialist - Savings
As a Savings Customer Services Specialist, you will support existing and prospective savers through various channels such as online secure messages, telephone, email, post, and webchat. The savings Customer Services team handles all aspects of customer servicing. This includes account opening, processing payments, issuing statements, and managing the maturity process.
Responsibilities for the role of Customer Services Specialist - Savings
- Provide excellent Customer Service via various channels (phone, email, chat).
- Stay updated on savings products and services.
- Escalate issues and share customer feedback for service improvement.
- Document all interactions in the saver's system.
- Contribute to achieving the team's customer satisfaction targets (NPS, surveys, reviews).
- Adhere to savings team procedures.
- Collect necessary information for Know Your Customer and Anti Money Laundering checks.
- Report complaints, breakage requests, and regulatory tasks.
- Complete personal training plan as scheduled.
- Collaborate with colleagues to resolve customer queries promptly.
- Share best practices and improvement ideas.
- Support in meeting monthly and annual funding requirements set by ALCO.
- Take ownership of customer interactions, including converting enquiries to accounts and retaining existing savers.
- Propose initiatives to enhance Customer Service, efficiency, and satisfaction, aiming to reduce acquisition costs and deposit prices relative to the market.
Experience and skills required for the role of Customer Services Specialist - Savings
- Previous Customer Service experience gained within a financial services business
- Anti-money laundering and know your customer regulations
- Good written and verbal communication skills
- Reliable, honest and can contribute to creating a thriving culture
- A passion for delivering great Customer Services
Desirable Skills / Experience
- Asset finance and/or Agricultural experience
For more information regarding the role of Customer Services Specialist - Savings please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
