Address
Form of work
SalaryCustomer Service Team Leader
Location: Banbury - Hybrid
Job Type: Full-time
Are you a seasoned leader with a passion for Customer Service excellence? Join our client's dynamic team as a Customer Service Team Leader and spearhead a team dedicated to outstanding service delivery.
Role Overview:
- Leadership: Supervise and manage a team of Customer Service representatives.
- Coaching: Provide ongoing coaching, feedback, and performance evaluations.
- Performance Monitoring: Analyse team performance metrics to identify areas for improvement.
- Customer Resolution: Handle escalated customer inquiries ensuring issues are resolved professionally and promptly.
- Cross-functional Collaboration: Work alongside other departments to resolve issues and enhance customer satisfaction.
- Strategy Development: Craft strategies to improve the Customer Service experience.
- Team Communication: Conduct regular meetings to ensure goals and expectations are clearly communicated.
- Recruitment and Onboarding: Assist in hiring and training new team members.
- Product Knowledge: Maintain a thorough understanding of company products, services, and policies.
Ideal Candidate:
- Possesses exemplary Customer Service and leadership skills.
- Has proven experience in Customer Service, preferably in a leadership role.
- Demonstrates strong problem-solving abilities and can manage challenging situations effectively.
What's on Offer:
- Competitive Salary & Comprehensive Benefits: Enjoy a competitive compensation package
- Health & Wellbeing Programme: Access to 24/7 online GP, virtual wellbeing, mental health support, and online dental assistance.
- Income Protection: Receive 50% of your salary for up to 2 years if you're unable to work due to long-term illness.
- Life Assurance: In case of untimely demise, your beneficiary receives double your salary.
- Enhanced Parental Pay: Improved maternity, paternity, adoption, and shared parental benefits, including unexpected childcare support.
- Paid Time Off: 25 days of annual leave plus additional loyalty days and 4 volunteer days for charity.
- Additional Perks: Discounted gym membership, Monthly Lunch Fridays, staff discounts, pension auto-enrolment, various social events throughout the year, and fresh fruit provided.
Join us and lead a team where your guidance and vision can directly enhance customer interactions and satisfaction.
