Customer Service Team Leader

Customer Service Team Leader
Grantham
Full Time M-F
TTP role
c£25k Plus Annual Bonus
Benefits - comprehensive training program – 25 days plus stats – salary sacrifice scheme - retail discounts – Christmas Voucher.
The Customer Service Team Leader will supervise a small team to deliver exceptional service via phone and email. Our FMCG products are supported via television, national press and direct mail marketing campaigns and the office takes a large volume of calls daily.
Duties include.
• Supervise the team to ensure branch targets are met.
• Monitor performance, coach, and support team members.
• Liaise with Operations Manager and Retail Manager regarding company strategy and opportunities.
• Update CRM system to with customer details.
• Make inbound and outbound calls, cross selling, and upselling products.
• Manage rotas, holidays, and sickness records.
• Report on KPI’s customer acquisition and retention, sales, and prospects.
• Oversee team training and conduct 1:1 meetings.
The Customer Service Team Leader must have the ability to supervise and motivate a small team, leading with passion, energy, and commitment. The role is a hands-on Customer driven position and candidates must have experience of forging good relationships with customers and internal staff. A confident clear telephone manner and Intermediate It skills are essential to the role.
The position would suit a Snr Customer Service Assistant, a Call Centre Manager, or a Team Leader with a strong focus on customer needs, satisfaction and has experience with volume calls.
Once you click apply for this job your application will be immediately received by Travail Employment Group or enquire now to us or call 01476 577248 for more details
Travail employment group is operating as an employment agency.