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Form of work
SalaryJob Title: Customer Service Team Leader
Salary: 27,000 per annum
Employment Type: Full-Time
Work Arrangement: Hybrid Role
We are seeking a dynamic and experienced Contact Centre Customer Service Manager to lead our client's Customer Service Team. In this full-time position with a competitive salary of 27,000 per annum, you will play a pivotal role in ensuring exceptional customer experiences.
Key Responsibilities:
- Lead and motivate a team of Customer Service representatives in a contact centre environment.
- Drive performance to meet and exceed customer satisfaction targets.
- Implement and optimise Customer Service processes to enhance efficiency.
- Collaborate with other departments to address customer issues and improve overall service.
Requirements:
- Proven experience in a contact centre environment.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Demonstrated ability to drive results and achieve targets.
Work Arrangement: This is a hybrid role, allowing a blend of in-office and remote work to provide flexibility and accommodate individual preferences.
If you are a results-driven individual with a passion for delivering outstanding Customer Service, we invite you to apply. Join the team and be a part of shaping exceptional customer experiences.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
