Customer Services Administrator

Customer Service Administrator

Benfleet, Essex

Office Based position

Salary: 22,000 - 24,000 per annum

Working Hours: 8.30am to 5.00pm - Monday to Friday, plus additional hours as the business may need from time to time.

Holidays & Benefits can be confirmed at interview stage.

Duties/Responsibilities:

• Answer ALL inbound calls.
• Process orders through the system (training provided).
• Ensure the stocked customers have regular contact and confirmations of stock availability and order updates.
• Deal with ALL new customer enquiries.
• Order products required for production or manufacturing areas of the business.
• Support Business development/Sales Teams accordingly with queries, orders, artwork enquiries etc.
• Support production & dispatch departments with queries, this will be outbound calls and emails to customers daily and as required.
• Process all invoices daily.
• Complaints handling - Deal with customer complaints, issues and see through to finalising outcome and resolving complaints yourself, escalate to management as appropriate.
• Contact customers regarding late deliveries - outbound calls to customers.
• Cover production meetings if required - take notes on meeting & type up for management.
• There will be other ad-hoc admin/sales duties and the position evolves and more responsibility for the right person - more details or examples can be provided at interview stage with the Agency.
• Bonus incentive in place for you too and very achievable to increase on your salary!

Experience required for the position:

• Excellent communication skills - oral & written.
• Excellent attention to detail.
• Proactive
• Confident on the telephone and able to speak to various customers on a daily basis and used to dealing with different enquiries.
• Good problem-solver.
• Ability to prioritise your own time and workload.
• Able to work as a team and support colleagues.
• Confident to an intermediate/advanced level using Microsoft Excel, Word and Outlook software packages.
• Organised, methodical and used to working under pressure with the ability to prioritise.

Additional Information

First interview will take place at the Noble Recruiting office based in Wickford, Essex.

Important Information

Noble Recruiting Limited is an independent, family-run recruitment agency, based in Wickford, Essex. We are an equal opportunities employer and have been acting as an employment agency for permanent recruitment and an employment business for the supply of temporary workers for over 15 years. By applying for this role, your details will be submitted to Noble Recruiting Limited. Our Privacy Policy, explaining how we will use your information, is available on our website. Due to the high volume of applications for our roles, if you have not been contacted within 14 days, please assume that your application has been unsuccessful on this occasion.