Customer Services Administrator (Manufacturing)

Customer Services Administrator (Manufacturing)

£23,000

Monday to Thursday 8-5 (Friday half day finish)

Warrington

Permanent

We are thrilled to be exclusively recruiting for our global manufacturing client as they look to bring in a new key addition in to their Customer Services Team.

We are not necessarily looking for you to have previous manufacturing experience - what we are looking for are ambitious customer focussed individuals who excel in a fast paced environment and who thrive in a role where no one day is the same.

Interview for this role are beginning immediately!!

Your New Role, Reporting in to the Customer Services Manager, will be:

• Answering inbound calls and enquiries.

• Providing practical advice and suitable items for different applications.

• Processing customers (guideline of 24-48hr from date of receipt)

• Send order acknowledgement to customers and advising customer of the despatch dates for their (also to a guideline of 24-48hrs from date or process).

• Using excel to update an orders outstanding spreadsheet to allow you the ease of checking which orders haven’t had a date confirmed back from the relevant sister company.

• Essential that candidate is well accustomed to being an independent problem solver and is capable of using of available resources around them to help solve customer questions.

• Taking credit card payments for proforma customers who need to pay upfront for goods.

• Need to be a team player in order to help the department run smoothly and help cover each other’s roles.

• Dealing with worldwide sister company factories in order to get best possible delivery times and prices.

• Keeping customers informed of changes to orders eg. Despatch dates

• Managing a tidy filing system for all order paperwork to remain confidential but easily accessible for key personnel.

• Stock take - manually hand-counting stock in the showroom and data entering the information into our AS400 system. Accuracy is vital. (This is carried out every 6 months)

Ideal Experience You Will Have:

• Minimum of 2 year’s experience in a Customer Service Role

• Fully competent in Microsoft Office

• Attention to detail is imperative, as the catalogue of products is extremely lengthy

• Need to be able to prioritise and manage your own time

• Professional attitude and response towards customers

• Team Player but able to problem solve independently

• Punctual and conscientious

To Apply

Please click on the link below to apply, ensuring all of your contact details and work history are up to date.

We look forward to receiving your application.

Thanks

Kelly