Customer Services Administrator

Customer Services Administrator

Location: Shoreham-by-Sea,West Sussex

Salary: GBP22k - GBP25k (DOE) + Excellent Benefits

Job Type: Full Time, Permanent (8.30am - 5pm)

Our client, a reputable company in the calibration industry, is seeking a skilled Customer Services Administrator to join their growing team.

The Role:

As a Customer Services Administrator, you will support the Customer Service Manager in executing accurate and efficient administrative tasks to achieve the Company's goals.

Duties:

• Manage departmental email efficiently within SLA timeframes.
• Process e-customer queries, quote approvals, and dispatch paperwork promptly.
• Handle customer inquiries via telephone and email, meeting expectations.
• Provide administrative support to the technical department, adhering to ISO9001 requirements.
• Drive system implementation efficiency and maintain a clean work environment.
• Record-keeping within asset management software.
• Address low-level customer complaints, identify areas for improvement.
• Learn and manage accounting and HR software.
• Prepare and handle invoices, payments, and support HR services.
• Manage payroll, assist with project tasks, and conduct quality audits.
• Complete company supplier form requests, maintain the approved suppliers list.
• Offer support for "Goods In" and "Issue Referrals" processes.

Requirements:

• Previous experience working in a similar role (Beneficial)
• Good computer skills including Microsoft Office.
• Excellent customer service skills
• Good listening skills and telephone manner
• Prepared to learn new skills and work on own initiative.
• Friendly and Self motivated.
• Quick learner

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.