Customer Services Advisor

Customer Services Advisor - On-site

Location: Saffron Walden / On-site

Salary: £24,000

Temporary to Permanent / Permanent: Immediate start!

Working hours: Monday - Friday 9am - 5pm

An exciting opportunity for a driven individual who is looking to become part of an ambitious and growing business. You will be joining an established and successful organisation and become a valued member of the Customer Services team as a Customer Services Advisor.

My client is a family run business committed to providing customers with the highest quality of both products and service. The business have doubled their workforce and turnover in the past 5 years, with plans for further expansion into new markets in the coming years.

Key Responsibilities:

• Act as the first point of contact for all calls into the business and when greeting visitors.
• Franking post
• Processing sales orders
• Processing proforma payments for orders over the phone.
• Liaising with the Accounts Department regarding any customer accounts.
• Liaising with the Warehouse on customer orders and deliveries.
• Filing of customer orders and shipping information.
• Responding to incoming emails and customer enquiries.
• Following up on all enquiries coming in regarding potential business.
• Recording of information on CRM.
• Keeping in touch calls with in-house customer accounts.
• Raising quotations/price lists for the sales team.
• End of day procedures (invoicing, reporting).
• Providing support to the Customer Service Manager.

Essential skills:

• Must be able to work to deadlines whilst maintaining a high level of accuracy
• The ability to multi-task and possess good time management skills.
• Excellent interpersonal skills, both in person and on the phone.
• The ability to work well under pressure.
• Deals with Customers in a professional manner.
• Able to be a dedicated and flexible team member.
• Highly motivated and enthusiastic about achieving customer satisfaction.
• Ability to learn and retain good product knowledge.
• Good computer literacy and accurate keyboard skills.

Benefits:

• Company pension
• Great opportunities for career development within the group
• Very competitive package
• All the usual corporate benefits
• Collaborative team, across multiple business units, with a 'customer first’ focus
• Free parking
• On-site parking

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.