Address
SalaryCustomer Services Advisor
£24,000 - £25,000
Colchester, Essex
Food Manufacturing
Job ref: 8690
This role is working for a successful BRC AA Graded food manufacturer.
The company produces high-quality food products and exceptional service - enabling their food manufacturing customers to innovate and increase productivity without compromising on quality.
About the Customer Services Advisor job
As Customer Services Advisor, you will be part of a small and friendly Customer Services team.
You will assist with customer orders, queries and complaints by both phone and email and communicate with the Sales Managers to deliver a great customer service experience. This is a hybrid role offering one day from home post probation period.
Key tasks
Process new orders and amendments for customers. Advise customers of stock, lead times and delivery dates. Maintain customer databases with names, addresses and delivery requirements. Update trade agreement prices with the assistance of the Sales Managers. Keep stock records updated to provide accurate records. Liaise with local transport companies to book collections/deliveries. Liaise with the Transport Manager and the warehouse team regarding the dispatch of orders.
About You
Good administration and Customer Services experience, most ideally within a food manufacturing or similar FMCG business This is a fast-paced role that requires excellent organisation skills. Confident communication skills (both verbal and written) to establish productive relationships with colleagues, customers, and suppliers. IT literate including Microsoft Office software including Word, Excel, Outlook etc.
More details
The Customer Services Advisor job is based in Colchester and is paying between £24,000 - £25,000 according to your experience. This is a hybrid role offering one day from home post probation period.
The working hours are Monday to Friday, 9:00am – 5:00pm with 1 hour for lunch.
Alternate job titles
Customer Order Processor | Customer Order Assistant | Despatch Assistant | Dispatch Assistant | Customer Administrator | Customer Communications Advisor
