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Customer Services Advisor
Customer Services Advisor
Nuffield Health North Staffs Hospital | Customer Services | Permanent | Full Time
£21,333 per annum
37.5 hours per week
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we're looking for.
As our Customer Services Advisor, you will:
Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.
Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service.
Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.
Log enquiries on the Hospital CRM and oversee the customer journey.
Undertake bookings for the customers ensuring full adherence to GDPR.
Ensure all customer interaction is undertaken in a timely manner.
Work closely with Consultants and Medical Secretaries in order to provide services for patients.
To succeed as a Customer Services Advisor, you will need:
Excellent customer service skills
Experience working in a sales environment
An eye for detail and accuracy with a "right first time" mindset
Excellent written and verbal communication skills
Excellent interpersonal skills and a good level of IT literacy
Good organisational skills
Helping you feel good.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea toright away to ensure you’re considered for this role.
Nuffield Health North Staffordshire Hospital
At the Nuffield Health North Staffordshire Hospital, we are recognised for our expert clinical care, expertise and friendly atmosphere. Our excellent teamwork and commitment to training has created an innovative clinical environment. Our purpose-build hospital has 39 bedrooms, 3 theatres and 1 minor treatment facility and busy outpatient department. We also provide physiotherapy, pathology, CT, MRI and diagnostic imaging services. We are conveniently located on Clayton Road, off the A519. We also provide free parking for staff.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea toright away to ensure you’re considered for this role.
It starts with you.
Newcastle-Under-Lyme - Staffordshire
Permanent
JR0072649
REWARDS & BENEFITS
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
