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Form of work
SalaryExperienced within Customer Service? Want to join an award winning fashion brand? Look no further!
We are looking for a customer service representative to join an awarding winning client in Norwich. As a customer service representative, you will be responsible for providing excellent customer service. You will be the first point of contact for all customers and will be responsible for answering their queries and resolving their issues.
Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolving customer complaints and issues in a timely and professional manner
- Providing customers with product information and recommendations
- Processing orders and returns
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other departments to ensure customer satisfaction
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Experience in customer service is preferred but not required
- A European language would be highly desirable!
Whats in it for you?
Competitive salary of £22,000- £25,000
Health insurance
Hybrid working - work from home on Monday and Friday
Training and progression
Other great perks!
Free onsite parking
If you are passionate about customer service and have the skills and experience we are looking for, please apply as soon as possible with your updated CV. Reed Norwich
