Customer Services Assistant
Reporting to the Customer Services Manager, Customer Services Assistants are responsible for ensuring efficient and appropriate responses to all guest feedback the Resort receives via phone, email, and online reviews.
You will maintain a high standard of written email responses to our Guests, meet response time targets on all forms of guest contact and decide upon appropriate resolution and compensation when resolving guest feedback.
Qualifications & Experience:
- Experience working in a Customer Services Team environment, communicating directly with customers via email and telephone
- Have a passion for delivering excellent customer service
- Have exceptional attention to detail, including written spelling, punctuation and grammar
- Be able to clearly communicate to our guests and with fellow colleagues
Benefits:
- Pay of up to £10.92 per hour
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Fortnightly pay
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Ongoing training & development
About the LEGOLAND® Windsor Resort
About Merlin
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
#LI-BT1
Pay Range: GBP £10.92/Hr.