Customer Services Coordinator / Sales Order Processor

Customer Service - Sales Order Processor

Location: Welwyn Garden City, Hertfordshire
Contract basis: Permanent
Working hours : 8 am until 5 pm Monday to Friday
*Hybrid working - split between home & office*
3 days office, 2 days home.
MAIN PURPOSES OF JOB:
To provide a first class service by offering professional support and advice on orders, deliveries, queries and new order enquiries. Offering a clear reporting structure for all outstanding orders.
KEY TASKS AND RESPONSIBILITIES:

• Order Processing: Processing orders accurately in line with customer requirements and internal processes
• Work with internal departments to ensure orders are dispatched on time and in full
• Manage customer's expectations in a proactive manner via telephone/email
• Handle customer queries / concerns / complaints effectively, ensuring they are logged in the relevant databases
• Third Party Suppliers: Raise PO's on 3rd party suppliers as and when required
  THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS AND REQUIREMENTS:
  
• Previous experience working in a demanding and fast paced Customer Services environment
• Ability to multitask and prioritise workload effectively
• Effective communication skills - verbal & written
• Excellent attention to detail
• Interpersonal skills and ability to translate customer requirements by asking appropriate questions
• Proven track record of dealing with and resolving customer concerns
• Experience of SAP order processing system
  Please apply in the first instance with a copy of your CV
  or call Tel (phone number removed) to discuss the position in further detail.
  The Recruitment Co. is an equal opportunities employer

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.