Customer Services Officer

We are hiring for Customer Service Officer Role into a international bank in thier Glasgow Branch.

Job Purpose:

• Business generation for the Branch Banking channel.
• Need analysis, managing and growing relationships of key customers.
• Managing corporate relationships and services for Salary Accounts Tie-ups for new client acquisitions
• Adherence to compliance policies and organizations standard operating procedures.
• Undertaking projects and assignment from time to time as directed by Supervisor.

Area of Responsibility:

• To exhibit high levels of customer service and sound understanding of retail products and services of the Bank.
• To identify potential customers, offer products and services as per their need and increase customer base.
• Lead generation and acquisition of Salary Accounts for Branch Channel.
• To maintain relationship with existing account holders.
• Engage with internal stakeholders across different departments
• Learn, understand and seize cross-sell opportunities for other products and channels of bank.
• Ensuring requisite compliance with all applicable rules and regulations including specifically KYC, AML requirements in line with the policies and procedures of the Bank
• To understand the market needs and give feedback to the Product Development Team to plug the product gaps.

Job Authorities:

• People Related : Interaction with Team members, Customer Service Manager, Branch Manager, Marketing Personnel, Compliance Personnel, Operations Personnel

• Operational Related: Adhere to all policies and procedures for transactional banking, AML and KYC.

Functional Skills

• Selling skills
• Preparing and making presentations
• Ability to engage in a conversation
• Managing MIS
• Ability to work on Microsoft excel and access

Behavioral Skills

• Excellent communication and interpersonal skills
• Ability to multi-task and adapt to any situation or change
• Fast learner, energetic, and results-oriented
• Problem solver with good judgment
• Professional, honest and efficient
• Conduct customer's business privately and keep their financial information confidential
• Work well under pressure
• Drive for results
• Interpersonal Effectiveness and Influencing Skills
• Process Orientation
• Analytical Thinking