Customer Services Officer

What we’re looking for:

• Are you passionate in delivering excellent customer service with proven experience in strong conflict resolution and problem solving skills?
• Can you bring a proactive and positive attitude to your work, particularly when interacting with our residents and varied stakeholders?
• Have you previously worked in an environment of raising repairs or raising and processing invoices?

If so, this role is perfect for you!

Here at Peabody, we have an opportunity for a Customer Services Officer on a Fixed Term basis at our Charlton House offices.

A bit about the role:

As a Customer Services Officer, you will work as part of the local Charlton Triangle Housing (CTH) neighbourhood team delivering the highest quality Customer Services to CTH residents. To represent the front end of the organisation to tenants, residents, contractors and other stakeholders. Some of the key results for the role include:

• To be the first point of contact for all customer enquiries, providing appropriate advice in a highly efficient, friendly and professional manner.
• To ensure you have a detailed knowledge of services offered by Charlton Triangle Homes, the Peabody group and partner agencies, especially Royal Borough of Greenwich, and to be able to communicate these confidently and accurately to our customers, and to be able to direct them to external service providers where appropriate.
• Ensuring that the front of house is always a clean, tidy and welcoming environment with up to date and relevant information for customers

This role will require working in the office five days per week Monday to Friday.

Please note interviews will take place week commencing 15th July 2024

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

• 4 x salary life assurance

• Up to 10% pension contribution

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Customer Services Officer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you need to ask us anything else at all, feel free to drop an email to victoria.wilson1@peabody.org.uk and one of our team will be in touch.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.