Customer Services Representative

This position is for a Customer Services Representative. The successful candidate will have exceptional communication skills and a passion for customer service. Client Details Our clients operations span the globe, with a significant presence in the UK. The office based in Eastbourne Description The responsibilities for a Customer Services Representative Handle customer enquiries via phone, email and live chat. Resolve complaints and issues in a timely and satisfactory manner. Maintain knowledge of the industry and company's products or services. Work closely with the team to enhance customer experience. Provide feedback on customer interaction trends and potential issues. Support sales team with customer queries. Ensure compliance with company policies and regulations. Participate in training and development opportunities. Profile A successful Customer Services Representative should have: Strong written and verbal communication skills. A customer-focused approach and the ability to build strong customer relationships. A good understanding of the industry. An ability to work well in a team and to use initiative when required. The ability to manage time effectively and prioritise tasks. Job Offer A competitive salary in the range of up to £25,000 A generous holiday allowance to ensure work-life balance. A positive and inclusive company culture that values employee input. Opportunities for career progression within the industry. Comprehensive training and development opportunities.