Customer Services Team Leader

Job Title: Customer Services Team Leader
Location: Harlow
Salary: £29,000
Term: Permanent
Hours: Full Time (31 hours per week) / Shift including some weekends
We would love to speak to you if you are looking to work for a luxury brand that rewards their employees with 25 days holiday (+bank holidays), free parking on site and generous allocation of luxury products.
Our clients are looking for a great candidate who has exceptional 5* customer service skills, with the ability to lead a small team of 5 in managing customers queries on their products through either phone, email, live chat, social media or post whilst interacting with internal stakeholders. This role is based from their purpose built luxury facility in Harlow.
The Role of Customer Services Team Leader :
* Lead by example and provide a 5* service
* Help with any issues you team may have
* Investigate all concerns and complaints and escalate with the CS Manager
* Support the team with assessing workloads and work flows
* Agree targets with the support of the Customer Services Manager
* Authorise credit or refund requests
To be considered for the role of Customer Services Team Leader:
* Ability to manage a customer service shift within a fast-paced environment
* Excellent customer service skills, accuracy and attention to detail
* Ability to spot trends and implement corrective action
* Experience in retail or service industry
The Package for Compliance Administrator:
* Salary: £29k
* Hours: 31 hours per week on a shift including some weekends
* Pension
* 25 day holiday & plus bank holidays
* Free parking
* Continuous training
* Working purpose built facilities
Apply online using reference 561584 or call Kelly for more information on .
This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.