Customer Service/Sales Administrator

UBT are proudly working with a well known established, family run SME business based in New Market. The role we are seeking to recruit for is a Customer Service/Sales Administrator who will be responsible for all administrative tasks relating to sales and customer care. It will be essential that the successful candidate has a customer centric approach delivering a great experience whilst having excellent attention to detail to process orders and administrative duties. In return the company are offering a generous package and excellent benefits.

Duties and responsibilities:

• Processing sales orders and enquiries, including blanket and call-off orders.
• Manage the sampling process including trial rolls.
• Arrange for quotes and sample requests to be carried out.
• Arrange for spec sheets and other compliance material to be fulfilled.
• Act as first responder on incoming phone calls.
• Carry out customer reviews.
• Coordinate returns and quality issues.
• Provide support to the sales representatives.
• Maintain customer and prospect records on the ERP and CRM systems.
• Report results of activities to Manager on a regular basis and in 1:1 meetings.
• Attends and actively contributes to 1:1 meetings, scheduled sales meetings, and sales training sessions

Requirements

• Hands on experience with CRM software and MS Office
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Excellent communication skills both verbal and written
• Customer first mentality
• Ability to work under strict deadlines

Benefits

• Salary of GBP30,000 - GBP36,000 per annum
• Pleasant and newly refurbished workspace
• 31 days holiday (including bank holidays)
• Free lunch on Fridays
• Access to free snacks/drinks from the canteen