Customer Start Up Co-ordinator

Introduction

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!

About the Role:

We currently have an exciting opportunity for a Customer Start Up Co-ordinator to join us in Rainhill. As a Customer Start Up Coordinator your main objective is to ensure a trouble-free start-up and collection change that meets the contractual agreement.

You will plan and coordinate installations working closely with all internal departments and teams and liaising with customers to overall support the Elis mission to develop and provide value-added textile, hygiene and safety solutions.

Role responsibilities and summary

You will have a range of responsibility including, Customer Start Up, Customer Service and General Administrative duties.

• Setting up of new customers on Internal System (AX) and keep the installation monitor up dated with all comments.
• Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.
• Verify operational capability to deliver according to agreed service levels.
• Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalate to Sales & Account Management and Operations.
• Keep customers and internal stakeholders updated on Start-up progress.
• Monitor expected lead times throughout and keep all updated during weekly installation meetings.
• Participate in start-up/collection change of international and national contracts when relevant.
• Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
• Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.
• Highlight to all any concerns you have during the process where we could potentially not deliver on promise.
• Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.
• Send, monitor and share results from start-up survey.
• Ensure post-integration and handover to local operations teams once implementation is complete.
• Stationary, First Aid Equipment, PPE Ordering.
• Booking Courses, Training Card Updates.
• General Administrative Support Duties.

What will make you stand out?

An individual who displays a customer centric mind-set with the ability to work efficiently in a matrix organisation. You will have strong planning skills, be an excellent communicator both written and spoken and be self-driven.

What's on offer?

We offer a salary of £24,000 and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment.