Customer Success Manager - Remote

Join a profitable SaaS company providing solutions for hybrid working as a Customer Success Manager. They are experiencing significant growth, and with an accomplished and experienced management team in place, this is an excellent time to join them.

This role is 100% remote (UK-based only).

THE JOB:
This is a unique opportunity to work directly with the Co-Founder/Managing Director in a very varied role:
- Support and grow an existing account base
- Conduct regular account reviews to demonstrate product features and train users on the set-up and use of the system.
- Respond to customer live chat, tickets and phone calls.
- Conduct product demos online to assist with onboarding new clients.
- Conduct relevant product and service training with new clients
- Consistently ensure all clients have a clear understanding of new upgrade opportunities.

KEY SKILLS & EXPERIENCE:
- 1+ years of Customer Success Management or Account Management
- Must have a passion for customer support, a great work attitude, be a quick learner and a hard worker.
- A background in technology / software would be an advantage but is not essential as training will be provided.

SALARY & BENEFITS:
- £27,000 salary
- 20 days holiday + public holidays
- Share ownership scheme
- Pension.

There is great potential to grow with the company, so please apply today by sending your CV.

No overseas applicants please. Visa applications will not be considered.