Marketing And Customer Success Manager

This role is for a vibrant, strategic thinking Marketing and Customer Success Manager ready to make a significant impact within the technology & telecoms industry. The successful candidate will be expected to seamlessly blend strategies with Customer Success plans to drive customer satisfaction and business growth.

Client Details

Our client is a well-established entity in the technology & telecoms sector based in Manchester, boasting a significant market share and employing over 200 dedicated professionals. They are known for their innovative solutions and commitment to excellence, serving a wide range of clients from small businesses to large corporations.

Description

• Develop and implement robust strategies to boost brand visibility and market share.
• Oversee the Customer Success journey to ensure optimal client satisfaction and loyalty.
• Collaborate with the sales and product teams to align strategies and drive business growth.
• Use analytics to monitor, evaluate and report on Customer Success initiatives.
• Manage customer communications and handle escalated issues to maintain high service levels.
• Spearhead Customer Success training and development programs for staff.
• Drive the development of Customer Success resources to assist clients.
• Foster a culture of continuous improvement within the team

Profile

A successful Marketing and Customer Success Manager should have:

• Proven experience within the technology & telecoms industry.
• Strong analytical skills to make data-driven decisions.
• Excellent leadership and team management abilities.
• Exceptional communication and Customer service skills.
• Proficiency in using CRM software and marketing analytics tools.

Job Offer

• A competitive salary package
• 20 days holiday plus bank holidays.
• Pension scheme with 6% matched contribution.
• Opportunity to work with a team of passionate professionals in the technology & telecoms industry.
• An inclusive company culture that values employee input and fosters growth.

This is your chance to make a real impact within a forward-thinking technology & telecoms company.