Customer Support Administrator

Customer Support Administrator

Loughborough

GBP22,000 - GBP24,000

We are currently seeking a detail-oriented and customer-focused individual to join our client's team as a Customer Support Administrator. The successful candidate will play a crucial role in ensuring the smooth operation of the Customer Support processes and delivering a first-class experience to their valued customers.

Description of the role:

• Accurately input and manage data on the delivery portal to ensure timely and precise order processing.
• Communicate with customers by sending delivery confirmation emails, providing them with the necessary information about their orders.
• Handle online order entry tasks, including access checks and addressing stock issue queries promptly.
• Collaborate with the Customer Support Team to address customer inquiries and resolve issues efficiently.
• Coordinate and communicate with showrooms as needed to facilitate order fulfilment and address customer needs.
• Respond to incoming calls from customers, providing assistance or forwarding calls to the appropriate advisor or showroom.
• Strive to guarantee that customers receive exceptional service and have a positive experience with our products and services.

About you:

• Previous experience in a Customer Support or administrative role is preferred.
• Strong attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively within a team.
• Customer-centric mindset with a commitment to delivering high-quality service.

If you're a strong administrator who has a passion for delivering exceptional customer service, then please apply today!