Address
Form of work
SalaryYou’ll work alongside the Sales Support team, reporting to the Commercial Manager. In summary, you’ll be supporting a network of trade distributors where product issues have arisen.
As Sales Support Administrator, your responsibilities will include:
- Communicating with customers in writing, with some phone work
- Assessing warranty claims in line with product agreements
- Liaising with the wider business such as production, warehouse, and field-based engineers
- Finding solutions to fix faults, ensuring they are carried out
- On occasion, delivering the news that faults can’t be fixed (product out of warranty)
- Handling general customer support, largely via email
- A strong background within Customer Service within a product led business, ideally (but not essentially) technical/building products
- Experience with databases/CRM systems
- Excellent numeracy and written communication skills
- Well versed in handling difficult conversations (compliance experience ideal) in a B2B environment
If you like a challenging role where negotiation and diplomacy is standard, and each case has its own level of difficulty, this is for you.
To apply for this role as Sales Support Administrator, please click apply online and upload an updated copy of your CV.
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