You’ll work alongside the Sales Support team, reporting to the Commercial Manager. In summary, you’ll be supporting a network of trade distributors where product issues have arisen.
As Sales Support Administrator, your responsibilities will include:
- Communicating with customers in writing, with some phone work
- Assessing warranty claims in line with product agreements
- Liaising with the wider business such as production, warehouse, and field-based engineers
- Finding solutions to fix faults, ensuring they are carried out
- On occasion, delivering the news that faults can’t be fixed (product out of warranty)
- Handling general customer support, largely via email
- A strong background within Customer Service within a product led business, ideally (but not essentially) technical/building products
- Experience with databases/CRM systems
- Excellent numeracy and written communication skills
- Well versed in handling difficult conversations (compliance experience ideal) in a B2B environment
To apply for this role as Sales Support Administrator, please click apply online and upload an updated copy of your CV.
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