Customer Sales Support Supervisor

Are you passionate about delivering excellent customer service?

Do you consistently pay meticulous attention to detail?

Do you relish the challenge of being a key part of a growing business? 

If so, a role as a customer service and Sales Support Supervisor may be your perfect opportunity for you!

As a successful, fast-growing business my client takes customer service seriously and they are keen to grow the department to ensure they continually improve their efforts to better serve their customers.

They are seeking a conscientious, considerate customer service advisor to join their growing Sales Support team.

The role requires a candidate who is passionate about delivering a high level of service, while consistently applying a customer-centric and positive mindset.

A group of customer-centric problem-solvers, they are a family-run business that specialise in developing a portfolio of composite decking, cladding and fencing products to both B2B and B2C markets. They are investing heavily to ensure they stay at the forefront of their industry and they are seeking motivated salespeople to help us achieve this goal.

Roles & Responsibilities

• Deal with customers directly to resolve issues in an efficient and timely manner, delivering a first-class customer service experience.
• Co-ordinate and deliver updates between their sales team, logistics department and their customers ensuring clear communication both internally and externally.
• Be the main point of contact for after sales queries and customer complaints.
• Execute customer resolutions and complaint handling procedures.
• Prepare and deliver customer service reports to wider management.
• Assist the wider sales team in dealing with end-to-end B2B and B2C sales enquiries.
• Liaise with both the sales team and logistics department to ensure order status updates are provided.
• Ensure customers and team members alike are informed on company-related updates, including delivery lead times and product updates.
• Monitor calls between the sales team and customers.
• Monitor product, service, and delivery issues, and report these to the wider management team for review.
• Maintain and continually build a high standard of product knowledge at all times.
• General adhoc daily duties/tasks.

Skills

• Must have experience in the field of customer service at a supervisor level.
• Strong communicator who has the ability to build lasting relationships and resolve complaints in an efficient manner.
• Ability to adopt a consistently positive, go-do attitude.
• An ability to approach customer complaints and issues with a high degree of empathy.
• High integrity with a driven and energetic attitude and desire to progress.
• Excellent problem-solving skills.
• Initiating and leading tasks and processes, taking responsibility and being accountable, where relevant.

Preferred, But Not Essential Skills & Experience

• Experience working for a building materials business.
• To effectively solve problems, a degree of technical knowledge around building materials would be preferred.
• Experience using a sales CRM and Sage accounting software.