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Form of work
SalaryYou will be responsible for various tasks including dealing with customer queries, social media interactions, handling complaints, and responding to online reviews.
Essential duties:
- Deliver exceptional service to every customer interaction.
- Engage positively with users on various social media platforms.
- Ensure timely responses to all customer tickets within 24 hours.
- Effectively handle customer complaints through to resolution.
- Issue refunds and exchanges promptly based on internal warehouse system updates.
- Gather customer insights on recurring issues and escalate to management.
- Monitor and respond to online reviews.
- Provide suggestions for improving our customer service.
- Liaise with our fulfillment company to resolve issues around delayed/lost deliveries.
- Customer service experience.
- Strong verbal and written communication skills.
- Open and honest communication style.
- High attention to detail.
- Adaptability and the ability to think creatively.
- Quick thinking and ability to switch tasks rapidly.
- Possess a growth mindset for personal and company development.
- Curious and eager to explore new opportunities.
