Customer Support Administrator

Customer Support Administrator - Poole, Dorset - Permanent position
Working Hours: 40 hours per week
Salary: £23,500 - £25,500
About Us:
We are a dynamic engineering business specialising in the aerospace market, collaborating with major airlines and manufacturers. Our team of workshop and field-based engineers provides maintenance and repairs to aircraft tooling and equipment across the UK and Europe. Headquartered in Poole, Dorset, we also have offices and workshops at key aerospace hubs throughout the UK.
Role Overview:
We are seeking a vibrant, driven, and focused individual to join our operations team as a Customer Administrator. This critical role involves supporting both internal and external customers with all aspects of repairing customer equipment. You will collaborate closely with field-based engineering teams and suppliers to ensure timely delivery of services and meet customer expectations. A strong focus on process and attention to detail is essential for success in this role.
Key Responsibilities:
Schedule surveys across all customer sites for Field Engineers.
Quote customers and process purchase orders.
Coordinate all repair works via our in-house system.
Allocate work to engineering teams and book sub-contractors.
Coordinate resources to ensure all SLAs are met.
Provide regular updates to customers and suppliers.
Ensure all work is completed in a timely manner.
Monitor monthly output to ensure targets are met.
Update our asset management system and customer online tracking system.
Perform general administrative tasks to support the business.
Candidate Profile:
Positive personality and a can-do attitude are highly valued.
Proactive approach with a commitment to excellent customer service.
Excellent attention to detail.
Ability to work independently and as part of a team.
Strong planning and organisational skills with an analytical approach to problem-solving.
Proficient in MS Office (Email, Outlook, Word, Excel).
Strong communication skills at all levels.
Must have the right to work in the UK.
Full clean driving licence.
Willingness to travel between sites as needed.
We strive to create an inclusive environment where everyone feels valued and appreciated. We offer:
Comprehensive on-the-job training and ongoing support.
24 days holiday allowance plus bank holidays.
Ongoing training and progression opportunities.
Mental health support package to ensure the well-being of our employees.
Join us and be a part of a company that cares about you and your professional growth. If you are passionate about making a difference and eager to take on new challenges, we would love to hear from you.