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Form of work
SalaryReed is recruiting on behalf of a well-established Bristol-based client for a Customer Support Administrator. This role is integral to the company’s operations, providing essential support to the sales team and ensuring a seamless experience for customers.
If you have a passion for customer service and excel in administrative tasks, please read on about this exciting opportunity.
Day to Day of the role:
Serve as the primary liaison between customers, funders, and suppliers to facilitate efficient vehicle deliveries.
Communicate with customers to provide updates and answer queries regarding their orders.
Manage the collection of Initial Rental payments from customers for the funder.
Coordinate with vehicle suppliers to schedule deliveries.
Verify that customer vehicle insurance is in place according to finance company SLAs.
Handle multiple customer deliveries concurrently, utilising a bespoke CRM system.
Generate and issue invoices to customers and suppliers as needed.
Required Skills & Qualifications:
Experience in Customer Service or the motor trade is highly desirable.
Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability to produce accurate work under pressure and maintain high standards.
Creative problem-solving skills and the ability to address issues proactively.
Proven ability to meet deadlines and effectively prioritise a demanding workload.
Exceptional communication skills, both in writing and verbally.
Extra information:
Monday to Friday, 9.00am - 5.30pm.
Competitive salary with potential for growth.
Comprehensive training to enhance your skills and knowledge.
Dynamic work environment with a supportive team culture.
Opportunity to work with a reputable company and make a significant impact.
