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SalaryAbout us
Travelnest is an Edinburgh-founded travel-tech startup. We help owners of holiday vacation rental properties maximise their performance in a global guest market. Today, with our platform, a host can upload their property details once and be advertised for bookings across 30+ top travel sites. Our ambition is to become the place a host markets and manages their property, providing everything from channel listings to operational services, to facilitating direct bookings - a ”super app” for vacation rental owners.
Please note: We are an equal-opportunity employer. Currently, we are only able to hire candidates located within the UK.
The roleAs a Customer Support Advisor, you’ll will be the customer’s first contact point and help them until their issue is resolved. You will ensure the concerns of every customer, ranging from routine account enquiries to complex billing complaints are fully understood and resolved. Some enquiries will be simple and quick, others will be more complex and you’ll need to liaise with various other teams in the business.
Handle customer enquiries by phone, by email or online, often all three during a working day.
Using up to 6 different systems daily to handle customers' questions.
Completing work to a high standard and working towards achieving your monthly targets.
Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way
Must haves
Experience handling customer enquiries, by phone, by email or live chat
Smart, fast learner and tech-savvy, you’re unphased by getting to grips with new software packages
Patience and ability to remain calm in stressful situations, and adapt to ever-changing processes
Able to balance a customer-oriented and a financial results-driven approach to your work
Independent and autonomous. You don’t need hand-holding to get things done
What to expect
You’ll work with autonomy to fix complex issues with a minimum set of processes
Work closely with a small, but dedicated team that is committed to the company's growth
Handling new, and different challenges each day, taking ownership of customer outcomes
Will handle a variety of calls, emails and at times live chat daily, often having to multi-task and switch between the different contact types
Nice-to-haves
Experience working in a start-up company, where there is often fluid processes and lots of change
Experience working for a SaaS and/or travel company, where our tech is the heart of what we do
Fluent in either Spanish, Italian, French or Greek
What you will get:
The opportunity to grow and develop your skills, we are a rapidly growing business where you’ll be hands-on and learn a lot.
Attractive benefits package, including an unlimited holiday policy
The opportunity to be part of and quickly make a big difference to a growing FinTech business
offer remote working to anywhere within the UK with IT equipment provided.
Apply if :
You have eligibility to work in the UK
Flexibility to work across various shift patterns including weekends
A dedicated and comfortable space to work from home with good-quality wifi.
Excellent English, spoken and written
