Customer Support Advisor

• Fantastic opportunity to work closely with one of our successful Flagship branches


• Ability to grow your career and enhance your skills


• Opportunity to work with an awarded Top employer

12 Month Fixed Term Contract

As a Customer Support Advisor at NFU Mutual, you’ll play a crucial role in our Thornbury Office’s growth and success. You’ll be responsible for identifying and developing new business opportunities through effective prospecting and lead generation.

You’ll also be the backbone of our support team, providing crucial support in the form of research, data analysis, and other administrative tasks.

You’ll be the face of our company, interacting with customers on a daily basis either over the phone or face to face. You’ll be their trusted advisor, helping them with midterm policy adjustments and policy renewals.

But most importantly, you’ll be the champion of customer satisfaction. You’ll build strong relationships with customers and stakeholders, ensuring the best service is given at all times in line with our policies and procedures. This role will be office based giving you the opportunity to be the face of NFU Mutual within one of our successful flagship branches

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”.  Further information can be found in the FCA Handbook.

As an experienced Customer Support Advisor, you’ll bring your experience of dealing with customers and handling customer queries. You’ll be a strong communicator with excellent interpersonal skills and be able to build and maintain strong relationships with customers and stakeholders.

Additionally, you’ll be a team player with strong analytical and problem-solving abilities and be able to work independently as well as part of a team. You will have proficiency in Microsoft Office, and knowledge of the insurance industry is desirable.

As well as the above we are looking for:

• A strong customer-focused mindset


• Excellent written and verbal communication skills 


• Strong judgement and decision-making skills. 


• Proficient using MS Office

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.   

We recognise that some candidates may experience barriers during  the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

• Salary up to £28k dependant upon experience


• Annual bonus (up to 10% of salary) 


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.